Industrial Managed Services are a suite of remote managed services developed specifically to support industrial manufacturing technology, improve production reliability and empower operational resources. IMS is always-on, "tech support for your factory".
24/7 engineering level technical support services offer access to experts in multiple disciplines, which are imminently available to respond to process failures and reliably mitigate downtime.
24/7 automated monitoring of the OT network and connected devices will be provided, where possible, in real-time for performance metrics on smart OT devices including servers, networked HMIs, PLCs, PACs and managed switches. Performance loss or failures are automatically detected by our proprietary A.I. enabled tools and reported directly to the Novate Support Operations Center (NSOC) as well as your support team.
Coordinated and engineering driven OT maintenance will be provided to ensure system performance. Operational technology systems require critical system vulnerability, compatibility and performance maintenance for OT servers and smart devices.
Novate IMS™ provides all of the services required to support the OT infrastructure in your facility, using experts in plant automation technologies, simplifying the demands, and streamlining communication.
| Service Description and Function | Novate IMS | OEM Support | Integrator | Engineering Firm | IT MSP |
|---|---|---|---|---|---|
| Support Center Monitoring | |||||
| Server Performance | |||||
| PLC & Controller | |||||
| Network Performance | |||||
| SCADA/HMI App Performance | |||||
| Ethernet Control Device Monitoring | |||||
| Realtime Cybersecurity | |||||
| Antivirus and Ransomware | |||||
| Virtual Machine Performance | |||||
| Documented Maintaninence | |||||
| Server and HMI Automated Backup | |||||
| SCADA Compliant Operating System Patches | |||||
| HMI Operating System Patches | |||||
| Centralized Configuration Management | |||||
| Process Grade Support | |||||
| Expert engineering resources | |||||
| OT Specialists for Svstem Maintenance | |||||
| Multi-Vendor Technical Support | |||||
| Process failure evaluation and support | |||||
| Planning | |||||
| Best Practices and Technology Guidancev | |||||
| OT Specialists for Svstem Maintenance | |||||
| Multi-Vendor Technical Support | |||||
| Process failure evaluation and support |